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Posted 09/24/2016 11:45 am
Johnnycoin...
This thread is about two years old right now and I don't think we ever had a final resolution posted.
Your local post office is pretty much right when they say "they can't do anything for you".
HOWEVER....
About 6 months ago I went through a similiar situation where USPS failed to get a signature on an insured package that I had sent to a customer in Arizona. The tracking showed that the item was available for pickup but when the customer went to the post office there was no package found. Needless to say it was very frustrating.
Eventually, I filed the insurance claim online and started the process. As expected the post office denied the initial claim. The claim was properly appealed and it was denied again. (I honestly believe the first two denials are automatic regardless of what the claim evidence shows.)
On the third (and final) appeal (which goes to HQ in Washington) the claim actually gets looked at by a real (or knowledgeable) person. After reviewing all the submitted paperwork, the statement of facts, the claim was approved. About 10 days later I received a check for the total amount of the claim (along with a refund for the postage) and a SOP letter of apology.
With the USPS you just have to be persistent, have all your paperwork and file your appeals properly. I strongly suggest using the online claim process.
Good luck!
This thread is about two years old right now and I don't think we ever had a final resolution posted.
Your local post office is pretty much right when they say "they can't do anything for you".
HOWEVER....
About 6 months ago I went through a similiar situation where USPS failed to get a signature on an insured package that I had sent to a customer in Arizona. The tracking showed that the item was available for pickup but when the customer went to the post office there was no package found. Needless to say it was very frustrating.
Eventually, I filed the insurance claim online and started the process. As expected the post office denied the initial claim. The claim was properly appealed and it was denied again. (I honestly believe the first two denials are automatic regardless of what the claim evidence shows.)
On the third (and final) appeal (which goes to HQ in Washington) the claim actually gets looked at by a real (or knowledgeable) person. After reviewing all the submitted paperwork, the statement of facts, the claim was approved. About 10 days later I received a check for the total amount of the claim (along with a refund for the postage) and a SOP letter of apology.
With the USPS you just have to be persistent, have all your paperwork and file your appeals properly. I strongly suggest using the online claim process.
Good luck!
