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Posted 04/16/2013 10:29 pm
Finally got my horrendously overdue Libertads from Goldmart late last week.
Up until now, Goldmart has treated me satisfactorily but I guess I must have graduated into another category with them, because they've made it clear they're
done treating me satisfactorily. I've always spoken well of them in the past, but they've made it impossible for me to do that any longer if I'm going to be honest.
I did the "direct cash deposit into Goldmart BOA account" payment thing. They didn't even have the courtesy to send me an email payment acknowledgement in
48 hours. I called them to complain and was treated like I was Public Enemy #1 by an officious little snip named Maria. After absorbing enough of her scolding,
schoolmarmish condescension to last me 100 lifetimes, I told her to put her supervisor on the phone. With an emphatically "you're trying my patience" attitude, she
reluctantly did so. After keeping me on hold for OVER 10 MINUTES, Nick the alleged manager finally got around to speaking to me. He told me in essence I
wasn't much of a priority and they'd try to process my order soon. I hung up on him in disgust and after that he called back and left an apologetic voicemail---
as if I could have cared less about what he had to say at that point...
They finally bothered to send my order out 5 DAYS after that call. The packaging was the crappiest job I've ever seen. The tubes were loose in the box with no
newspaper or styrofoam peanuts to keep them from crashing around. Exterior box taping was modest at best. I'm honestly surprised the box didn't break open
and end up with my coins bouncing and rolling all over the floor of some PO somewhere. BarryG---feeling a little "deja vu" here?
The time line was: 4/2=Order and direct bank acct cash deposit ... 4/4=Email+phone follow-up ... 4/4=Email payment acknowledgement ... 4/8=Email follow-up ...
4/9=Email follow-up ... 4/10=Order shipped ... 4/12=Order received. Note: the deposit was in BOA 2 hours before Goldmart opened for business that day.
Considering that I'm a well-established repeat customer and that I did a direct CASH deposit into their BOA account, I think an 8-day delay from payment to
shipping is inexcusable. In addition -- this happened BEFORE the big silver spot drop SHTF. Worse yet, another CCF guy I communicate with received his order
before I got mine. Funny thing was--AFTER I made my cash deposit payment, GM ran out of Libertad stock, THEN got Libs back in stock, THEN my friend made
his order and he STILL received his order before I got mine. This is my "Goldmart Customer Service Excellence Experience."
So... moral of the story is that Goldmart is just another bunch of nasty, "we couldn't care less if you live or die"--"take your business and shove it" schmucks.
If you'd like to see a real hotbed of Goldmart hatred, take a look in the PMBug forum Goldmart review thread. I used to think those guys were twisted, but now
I know better -- now I know that they're right.
Up until now, Goldmart has treated me satisfactorily but I guess I must have graduated into another category with them, because they've made it clear they're
done treating me satisfactorily. I've always spoken well of them in the past, but they've made it impossible for me to do that any longer if I'm going to be honest.
I did the "direct cash deposit into Goldmart BOA account" payment thing. They didn't even have the courtesy to send me an email payment acknowledgement in
48 hours. I called them to complain and was treated like I was Public Enemy #1 by an officious little snip named Maria. After absorbing enough of her scolding,
schoolmarmish condescension to last me 100 lifetimes, I told her to put her supervisor on the phone. With an emphatically "you're trying my patience" attitude, she
reluctantly did so. After keeping me on hold for OVER 10 MINUTES, Nick the alleged manager finally got around to speaking to me. He told me in essence I
wasn't much of a priority and they'd try to process my order soon. I hung up on him in disgust and after that he called back and left an apologetic voicemail---
as if I could have cared less about what he had to say at that point...
They finally bothered to send my order out 5 DAYS after that call. The packaging was the crappiest job I've ever seen. The tubes were loose in the box with no
newspaper or styrofoam peanuts to keep them from crashing around. Exterior box taping was modest at best. I'm honestly surprised the box didn't break open
and end up with my coins bouncing and rolling all over the floor of some PO somewhere. BarryG---feeling a little "deja vu" here?
The time line was: 4/2=Order and direct bank acct cash deposit ... 4/4=Email+phone follow-up ... 4/4=Email payment acknowledgement ... 4/8=Email follow-up ...
4/9=Email follow-up ... 4/10=Order shipped ... 4/12=Order received. Note: the deposit was in BOA 2 hours before Goldmart opened for business that day.
Considering that I'm a well-established repeat customer and that I did a direct CASH deposit into their BOA account, I think an 8-day delay from payment to
shipping is inexcusable. In addition -- this happened BEFORE the big silver spot drop SHTF. Worse yet, another CCF guy I communicate with received his order
before I got mine. Funny thing was--AFTER I made my cash deposit payment, GM ran out of Libertad stock, THEN got Libs back in stock, THEN my friend made
his order and he STILL received his order before I got mine. This is my "Goldmart Customer Service Excellence Experience."
So... moral of the story is that Goldmart is just another bunch of nasty, "we couldn't care less if you live or die"--"take your business and shove it" schmucks.
If you'd like to see a real hotbed of Goldmart hatred, take a look in the PMBug forum Goldmart review thread. I used to think those guys were twisted, but now
I know better -- now I know that they're right.
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