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 Replies: 61 / Views: 5,934 |
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Pillar of the Community
United Kingdom
1661 Posts |
I also received x4 emails saying the same about my order of a single colorized Purple Heart coin.
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Valued Member
United States
185 Posts |
I seem to be in the same boat as RPT. I saw the pending charge on my card a couple weeks ago, but then it disappeared and my order still shows processing. This gives me at least 1 more credit card cycle before I have to pay the bill  |
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Valued Member
United States
282 Posts |
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Valued Member
United States
378 Posts |
Been reaching out to the mint for a week. Their on-line chat leaves lots to be desired, phone line is a non responsive black hole  In a seemingly threatening chat tone, one smart aleck asked me, "you want me to cancel your order"!?   The best response I got from the mint, was from all places, a message sent through their Facebook page last night. They replied this morning to begin contacting mint customer service. I got my update emails this afternoon. |
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Pillar of the Community
United States
851 Posts |
After getting the emails that my order would ship by August 22nd 2 days ago I got an email last night my order shipped.
The mint is so messed up. :-)
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Valued Member
United States
185 Posts |
I continue to maintain that they should not be doing pre orders at the start of the year if they have no confidence in their ability to produce and fulfill. Supply chain and staffing constraints are not the customers' fault.
I realize that the commemoratives are congressionally mandated, but then at least don't accept pre orders 6 months before any chance of fulfillment.
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Valued Member
United States
378 Posts |
Quote:
I continue to maintain that they should not be doing pre orders at the start of the year if they have no confidence in their ability to produce and fulfill. Supply chain and staffing constraints are not the customers' fault.
I realize that the commemoratives are congressionally mandated, but then at least don't accept pre orders 6 months before any chance of fulfillment. As a Plant Manager in a manufacturing operation, I can say, projections are based on staffing assumptions, made at that time the schedule was settled. It is extremely difficult at best, to project true production 6 months from now, unless you have a 100% proven 8 ball/or crystal ball. I understand supply chain and staffing, are not the customers' fault however, considering "current market", conditions with COVID resurfacing, manpower shortages, delays should be expected, just think about new employee safety training period. That said, I'm NOT sticking up for the Mint. What's woefully lacking, is the Mint, providing reasonable explanations, with updated time lines to the schedules. This is basic business the Mint doesn't seem to understand, to keep customers informed.
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Pillar of the Community
United States
4881 Posts |
October 10th  Sad how the Mint has Even changed... Ouch !!!! |
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Valued Member
United States
103 Posts |
My order from March is still "processing".
Sadly, the credit card I used to pay was stolen, so I'm sure I'll be dealing with all kinds of annoyances to get this coin. if I EVER get it.
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Valued Member
United States
378 Posts |
Today was the "new", expected ship day. Still processing  |
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Pillar of the Community
United Kingdom
1661 Posts |
Mine still says processing as well and a few days ago the available balance on my credit card is lower by what I reckon the cost of the coin will be (have to translate US dollars to UK pounds).
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Valued Member
United States
185 Posts |
Which coins are you guys waiting on? I am waiting on both the 3-coin set and the silver proof.
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Valued Member
United States
378 Posts |
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I am waiting on both the 3-coin set and the silver proof. I'm waiting on the proof and the colorized. I was sent a text today stating my proof was shipped. Nothing yet on the colorized.
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Pillar of the Community
United Kingdom
1661 Posts |
I am waiting on the National Purple Heart Hall of Honor 2022 Colorized Silver Dollar.
I already have the standard proof silver dollar and proof half dollar National Purple Heart Hall of Honor 2022 coins thanks to a CCF member in the USA.
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Pillar of the Community
United Kingdom
1661 Posts |
Got an email update that my order has shipped. Checked the tracking number at USPS and they show Label Created, not yet in system. The coin is going to my brother in Florida so they can sent it over to me in England.
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Replies: 61 / Views: 5,934 |
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Posted 07/27/2022 2:29 pm
