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Replies: 19 / Views: 5,554 |
Valued Member
United States
245 Posts |
So I guess my hope is to hear feedback on what not to do as I want to do the right thing for my customers experience and confidence in what they are buying so theres no unwanted surprises. It will be appreciated. I had a bad kinda experience with no real reason to give on why so I'm trying to see if your feedback will help me find out. The truth is I worked hard to do it right but since then I have been discouraged from doing what I was excited about with coins. This I hope can give me the confidence with trying again... Thanks and looking forward to your valuable feedback.
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Moderator
 United States
54140 Posts |
A book could be written on this subject. Perhaps you could narrow down what you want to know.
Show your financial support of the Coin Community Family (click here)See my topic on Mexican Numismatic Medals (click here)
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Pillar of the Community
United States
1776 Posts |
No matter how hard you try, you will NEVER please everyone.... that's just a cold-hard fact of life. If you intend to continue in your endeavor, simply be honest & knowledgeable w/ your clientele.
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Pillar of the Community
United States
1204 Posts |
I have been selling on ebay since first of year. So far only two real problems in the coins area. So you have to lump in about 1-5% lost in every coin to make up for problems. You really don't question someone if they have a problem. Unless you have tracking, a coin is lost if they say it is lost. If they don't like a coin, have them send it back. Note that while ebay is letting you list 200 insertion fee free listing, starting April 1st if they sell, the final value fee is 12% + $0.30 for each order. So, unless you pay $5 a month for a basic store you lose money for coins less than $0.35. A store also reduces the final value fee for coins to 6% (if I read it right).
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Valued Member
 United States
245 Posts |
What makes a poor post and or a seller and how to keep a post honest. When u respond assume I know a little...
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Valued Member
 United States
245 Posts |
I want to thank u all for your responses I will try to respond back altogether here in one... If I wanted to go to a coin store and ask them for feedback would that annoy them? Also if I attend a coin auction place what should I expect to learn and or what do I look for to learn. My earlier question was wanting to know on how to post basically and how to excersize good online practices for selling.
Edited by youngmaster 03/24/2021 02:58 am
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Bedrock of the Community
Australia
21593 Posts |
Just be very honest and candid in your opinion about the coin you are trying to sell. Good sharp pictures are a great help, so that an intending buyer can grade for himself, and make up his own mind to buy. Good coins sell themselves.
With professional auctioneers, detracting features are always noted. This is the area of the market that I make most of my valuable purchases, although I do buy lower valued coins over the counter. Nevertheless, same rules should still apply with lower valued coins.
Good honesty will always return with good feedback.
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Bedrock of the Community
United States
16861 Posts |
Can't be overstated--large (to the extent permitted), sharp, properly lit, accurate white balance photos are vital. Any written description of the coin should not be inconsistent with what can be seen in the images.
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Forum Dad
 United States
23686 Posts |
Quote: What makes a poor post and or a seller and how to keep a post honest. When u respond assume I know a little... This may sound nitpicky but it's the truth, at least for me. When I see a seller that can't be bothered to spell out words, 99% of the time I will move on. If they can't bother to spell out a three letter word what else won't they bother to do? Mail my package on time? Take care in packaging it?
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Pillar of the Community
 United States
5189 Posts |
I agree completely. If you write a professional-looking listing with correct grammar, punctuation, and spelling, I would tend to feel more comfortable with the seller. But if u rite like this and don't care then ill probly rite u off. (@youngmaster, I'm not implying at all that this was an issue with your past sales experience. Just a tip for future listings.) And I also agree that using high quality photos that don't hide anything are key to having a satisfied buyer and avoiding returns.
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Moderator
 Australia
16181 Posts |
If we're talking about selling coins on ebay, there are some specific guidelines and rules for coins. You need high quality photos of your actual coins. Using "stock photos" or borrowing pictures of similar looking coins from elsewhere on the internet is a definite no-no. If selling multiple coins in the same lot, make sure clear pictures of each coin in the lot are included. While I believe you can sell "bulk lots" and rolls, you aren't allowed to sell "mystery items". Coins have a unique ebay rule: you aren't allowed to use Sheldon Scale grades (eg. "EF45" or "MS63") in the title or description unless the coin is in a slab and graded by a recognized third-party grader. You can use their verbal equivalents (eg. "Extremely Fine" or "Uncirculated"). Clearly stipulate your shipping rules and charges. Don't charge people excessive shipping and handling fees in an effort to claw back your Paypal and ebay fees, and then simply put the items in the post. And if you don't want the hassle of overseas shipping, disallow international bidders. Don't imply something is rare or unusual when it isn't. The word "rare" is so over-used on ebay it's basically invisible, so you might as well not use it. Finally, be prepared to build up your reputation slowly. ebay is notorious for dodgy sellers selling fake, non-existent or stolen coins (though they make rather good efforts to try to counteract this, the reputation persists). Coin collectors tend to be wary of new sellers, or of sellers who don't have a clear track record of selling coins; they will either bid low, or skip your listings entirely.
Don't say "infinitely" when you mean "very"; otherwise, you'll have no word left when you want to talk about something really infinite. - C. S. Lewis
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Valued Member
 United States
245 Posts |
Thank u as your responses were valued, I made sure to read and re-read again. (this next thing was something I had been pondering for a while)Now when shipping is done and within the united states only. How does one calculate the amount going towards that item and when bundling if they buy two or more from different posts, what ways can I save the buyer money on costs. This has all been helpful to my nerves and confidence. I am so glad I asked. It has been a hard thing for me to do I feel I can do this but for some reason I just haven't been able to bring my confidence to the front with coins... So truly in many ways thanks and looking forward to hearing more so I can overcome this imaginary obstacle in front of me.
Edited by youngmaster 03/25/2021 5:28 pm
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Pillar of the Community
United States
1204 Posts |
Shipping depends on the quality of the coin. Most of the ones I sell are 2X2 flip, then super thin plastic foam, and the packing slip. I then stick it into an ordinary envelope with $0.55 stamp. I charge $0.69. I combine up to 3 flips this way and only add $0.1 more per coin if at all. But these are very beat up error coins or album fillers. Obviously for any order over $10, I will purchase a label from ebay (saves you between 15% or so through them), paste it to a bubble wrap mailer, and put the flips in it. You get tracking and $50 insurance. Costs between $3 and $4. ebay handles it all. I enter dimensions and weight of mailer it will ship in when setting up the listing. Mark it as buyer pays shipping and ebay will calculate the cost and show each bidder their personalized amount when they are looking at the auction. Not everything is eligible for combining shipping automatically. I can't remember if it cost more to have it listed as combining, or if coins just couldn't. But I don't. I write in the listing the terms under which I will combine shipping also not to pay invoice until all auctions they are in have finished. Combining shipping can be down when invoicing if buyer has NOT paid yet. Then it is easy and you pick how much reduce the shipping by. If they pay in two invoices because the auctions where days apart, then your only option is to issue a refund. Just make sure you never send something before any "sold" item is paid in full. I something would think it was paid when looking at all orders an tell them I was shipping it out. Always look at the "ready to ship" section instead of orders.
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Pillar of the Community
United States
1204 Posts |
Also, at the top and bottom of the forum are banners that include the cursive written "CCF Members on ebay" button. Click it an you will be taken to members from here who have ebay sales. Look at what they are doing. See which ones seem like you would want to buy from them. That is the style you want to emulate. See what they include in a listing, and think about why they might be adding that.
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Valued Member
 United States
245 Posts |
If I haven't responded its because I am still going over it. I'm taking notes and have been a little bz with some obligations and some priorities... Still though grateful for all your feedback and responses... Also today I went out to check prices on supplies to see how to get deals on them to kinda see how this can all come together as a whole. Any one here save on supplies purchases if so what tips. Also do u transfer the savings on to the buyers, or do u maintain a certain consistency? I ask to see if I'm doing too much. I like the idea though to kinda keep track and to transfer the savings on costs but still Is it too much I wonder?... Thanks
Edited by youngmaster 03/27/2021 12:20 am
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Pillar of the Community
 Canada
5124 Posts |
To succeed in business today, you need to be flexible and have good planning and organizational skills. Many people start a business thinking that they'll turn on their computers or open their doors and start making money, only to find that making money in a business is much more difficult than they thought. That is just the start! Selling on line is the same as any other venture, ie , Bricks and Mortar . You need a good business acumen, financial resources , a business plan and above all good people skills .
Edited by Pacificoin 03/27/2021 01:37 am
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